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TERMS & CONDITIONS

Customer Care

*When placing your booking you are agreeing to the following Terms & Conditions*

 

Basic Rules

Your dog remains your responsibility at all times.
The paddock is regularly checked for cleanliness, security issues and litter but please do pick up your own dog poo and dispose of it in the bin provided. When dogs are playing, the odd poo can be missed so if you come across any other dog poo please pick it up and hopefully someone will do the same for you! Try to work together to keep it clean for everyone to enjoy. If you notice any other maintenance issues please report it via Ross on 07968040997 as soon as possible, so we can get it fixed and keep it safe.

Terms & Conditions of Field Hire

We will not be held responsible for any client or pet during the hire of the paddock. Use of the field shall be entirely at the user / hirer’s own risk. We will not be held responsible for loss, theft, injury, damage or accidents sustained to personal property, individuals or animals whilst using the field or on the property.

All vehicles parked on the property are left entirely at their owner's risk. We accept no responsibility for damage, accidents or otherwise, whilst they are on the premises.

 

Dog’s Health & Handling

We will not be held responsible for your dog escaping from our field. During field hire the client is to be held responsible for their dog at all times. Please make sure your dog’s vaccinations and wormers are up to date. If your dog, or any it lives with, is showing ill health (coughing, diarrhoea, vomiting, general lethargy etc) you must cancel the session. 

Do not enter the field until the previous customer has securely exited the field with their dog.

When not in the secure area dogs must be kept on lead at all times

 

Ethics

Each booking slot is for 50 minutes only, you must exit the field at 10 to the hour, so it is vacant for the next person’s booking – on the hour. Anyone remaining in the field over their allocated time will need to pay for the extra slot and be discouraged from re-booking. If the user arrives late, the booking cannot be extended.

Any breakages or damage to the field will be paid for by the dog owner. 

It is your responsibility to clean up after you dog. Please place poo bags in the bin provided. A maximum of 6  dogs per field hire booking unless otherwise agreed.

It is the user's responsibility to ensure the gate is locked from the inside whilst in the field.

No litter is to be left in the field as this presents a risk to users and their dogs.

 

Payment, Cancellations and Rescheduling

Payment for field hire is made at the time of booking.

Any appointments cancelled or rescheduled within 48 hours of your slot time, unfortunately cannot be refunded.

The Field

This agreement does not create any rights over the land and the client / hirer accepts that the landowner / Ross Edwards / Brinsea Green Farm / Brinsea Green Secure Dog Walking/ organisers maintains control and possession of the field at all times.

We inspect the field and fencing daily to maintain security but please notify a member of the Team if you have any concerns. CCTV is in operation.

Users must inspect the field to ensure that it is suitable for use by their dog(s), fence height, proximity to farm animals etc.

During poorer weather the field may be muddy and waterproof boots are advised.

Children are welcome on the field but must be supervised by an adult at all times, but please prevent them from shouting or screaming – to respect other people on the farm.

Data

We only retain your contact details in the event of having to contact you regarding your booking, or to advise of discounted slots. The information is not shared to any other parties.

General

We agree to provide the services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the Client expressly waives and relinquishes any and all claims against Brinsea Green Secure Dog Walking/ Brinsea Green Farm/ Ross Edwards/ organisers.

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